Terms & Conditions

Welcome to hobi69. These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Player", "You") and hobi69 ("we", "us", "our", "the Company", "the Platform") governing your use of our website, mobile applications, and all associated gaming services (collectively, the "Services"). By registering an account, accessing our platform, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, as well as our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

1. Definitions

For the purposes of this Agreement, the following terms shall have the meanings set forth below:

• "Account" means the personal gaming account registered by the User on the hobi69 platform.
• "Balance" means the total funds available in the User's Account, including deposited funds, winnings, and bonus credits.
• "Bonus" means promotional credits, free spins, cashback, or other incentives offered by hobi69, subject to specific terms and wagering requirements.
• "KYC" means Know Your Customer, the identity verification process required by international gaming regulations.
• "RTP" means Return to Player, the theoretical percentage of wagered money a game returns to players over time.
• "Services" means all gaming products offered by hobi69, including casino games, live dealer games, sports betting, lottery games (including togel, Indonesia's traditional numbers lottery), and other betting products.
• "Wagering Requirement" means the number of times a bonus amount must be wagered before it can be withdrawn.

2. Eligibility Requirements

To use hobi69 Services, you must meet all of the following eligibility criteria:

1. Age Requirement: You must be at least 21 years of age. We will verify your age through government-issued identification documents during the KYC process. If we discover that you have misrepresented your age, your account will be immediately closed, and all funds will be forfeited.
2. Jurisdiction: You must be a resident of Indonesia or accessing our Services from a jurisdiction where online gambling is not explicitly prohibited. It is your sole responsibility to ensure that your use of our Services complies with the laws of your jurisdiction. hobi69 operates under international licensing and does not provide legal advice regarding the legality of online gambling in any specific location.
3. Legal Capacity: You must have the legal capacity to enter into a binding contract. You must not be subject to any legal restriction that would prevent you from using online gaming services.
4. Single Account: You may register only one account with hobi69. Creating multiple accounts (commonly known as "multi-accounting") is strictly prohibited and will result in the closure of all accounts and forfeiture of funds.
5. Personal Use: Your account is for personal use only. You may not use hobi69 Services for commercial purposes, on behalf of third parties, or as part of any professional gambling syndicate.

3. Account Registration and Security

3.1 Registration Process

When you register an account with hobi69, you must provide accurate, complete, and current information. This includes your full legal name, date of birth, email address, phone number, residential address, and preferred currency (Indonesian Rupiah / IDR). Providing false or misleading information is a material breach of this Agreement and may result in immediate account termination.

3.2 KYC Verification

To comply with international anti-money laundering (AML) regulations and to protect your account security, we require all users to complete KYC verification. You must submit valid identification documents, which typically include:

• Indonesian National Identity Card (KTP) or valid passport
• Proof of address (utility bill, bank statement, or rental agreement dated within the last 3 months)
• Selfie photograph holding your ID next to your face for identity confirmation

Your ability to withdraw funds may be restricted until KYC verification is successfully completed. We reserve the right to request additional documentation at any time.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must immediately notify our customer support team if you suspect unauthorized access to your account. hobi69 will not be liable for any loss or damage arising from your failure to protect your account credentials.

3.4 Prohibited Account Activities

The following activities are strictly prohibited:

• Sharing your account credentials with third parties
• Allowing any other person to access or use your account
• Creating multiple accounts to abuse bonuses or promotions
• Using VPN, proxy, or similar tools to disguise your location
• Engaging in collusion, chip dumping, or any form of fraudulent gameplay
• Using automated software, bots, or scripts to place bets or play games

4. Deposits and Withdrawals

4.1 Deposit Methods

hobi69 accepts deposits via the following payment methods available to Indonesian users:

• Bank Transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Danamon, BSI, OCBC NISP, Bank Permata
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja
• Cryptocurrency: Bitcoin, Ethereum, Tether (USDT) where supported

Minimum deposit amounts and processing times vary by payment method. All deposits are subject to verification and may be delayed if we detect suspicious activity.

4.2 Withdrawal Conditions

You may request a withdrawal of your account balance at any time, subject to the following conditions:

• Your account must be fully verified (KYC completed)
• All wagering requirements on active bonuses must be met before withdrawal
• Withdrawals must be made to a payment method registered in your name
• Minimum withdrawal amount is Rp 50,000 (fifty thousand Indonesian Rupiah)
• We reserve the right to verify the source of deposited funds before processing withdrawals

4.3 Processing Times

hobi69 strives to process withdrawal requests as quickly as possible. Standard processing times are:

• Bank transfers: 5 minutes to 24 hours
• E-wallets: 5 minutes to 6 hours
• Cryptocurrency: 30 minutes to 12 hours (subject to blockchain confirmation)

Processing times may be extended during high-volume periods or if additional verification is required.

4.4 Fees and Charges

hobi69 does not charge fees for deposits or withdrawals. However, third-party payment processors or your financial institution may impose their own fees. You are responsible for any such fees.

5. Bonuses and Promotions

5.1 Bonus Terms

hobi69 offers various bonuses and promotions, including welcome bonuses, reload bonuses, cashback, free spins, and loyalty rewards. Each bonus is subject to specific terms and conditions, including wagering requirements, eligible games, maximum bet limits, and expiration dates. These terms are published on the relevant promotion page and form part of this Agreement.

5.2 Wagering Requirements

Most bonuses are subject to wagering requirements, which specify the number of times you must wager the bonus amount before it becomes withdrawable. For example, a Rp 100,000 bonus with a 10x wagering requirement means you must place Rp 1,000,000 in qualifying bets before you can withdraw the bonus or any winnings derived from it.

5.3 Bonus Abuse

Bonus abuse is strictly prohibited. This includes but is not limited to creating multiple accounts to claim bonuses, colluding with other players, using betting strategies designed solely to meet wagering requirements with minimal risk, or any other behavior that exploits promotional offers in bad faith. We reserve the right to void bonuses, cancel winnings, and close accounts if we detect bonus abuse.

5.4 Right to Modify or Cancel Promotions

hobi69 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. We also reserve the right to exclude individual players from promotions at our sole discretion.

6. Gameplay Rules and Fair Play

6.1 Game Integrity

All games offered on hobi69 use certified Random Number Generators (RNG) that have been independently tested and audited for fairness. Game outcomes are determined by chance and cannot be predicted or manipulated. We publish RTP (Return to Player) percentages for all games to ensure transparency.

6.2 Sports Betting Rules

For sports betting, including football leagues such as the English Premier League, La Liga, Serie A, Bundesliga, Champions League, and Indonesian BRI Liga 1, all bets are settled according to the official result as declared by the relevant sports governing body. In the event of a match postponement, cancellation, or abandonment, specific settlement rules apply as published in our sportsbook terms.

6.3 Live Casino Rules

Live casino games are streamed in real-time from professional studios operated by licensed providers such as Evolution Gaming, Pragmatic Play Live, and others. You must follow the rules of each game as explained by the dealer and displayed on screen. Abusive or disrespectful behavior toward dealers or other players will result in removal from the table and potential account suspension.

6.4 Disconnections and Technical Issues

In the event of a disconnection or technical error during gameplay, hobi69 will make reasonable efforts to resolve the issue and restore your session. If a game round is affected by a technical malfunction, we will void the round and refund your stake. However, we are not liable for losses caused by internet connectivity issues on your end or force majeure events.

6.5 Disputes and Error Reporting

If you believe a game result is incorrect or if you experience a technical issue, you must report it to our customer support team within 48 hours of the incident. We will investigate all reported issues and provide a resolution in accordance with our internal procedures.

7. Limitations of Liability

7.1 As-Is Service

hobi69 Services are provided on an "as-is" and "as-available" basis. We do not guarantee that our Services will be uninterrupted, error-free, or free from viruses or other harmful components. We make no warranties, express or implied, regarding the quality, accuracy, or reliability of our Services.

7.2 No Liability for Losses

To the maximum extent permitted by law, hobi69 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our Services, including but not limited to loss of funds, loss of profits, loss of data, or emotional distress. You acknowledge that gambling involves risk and that losses are an inherent part of gaming activity.

7.3 Third-Party Services

hobi69 integrates with third-party payment processors, game providers, and other service providers. We are not responsible for the actions, errors, or omissions of these third parties. Any disputes with third-party services must be resolved directly with the relevant provider.

7.4 Force Majeure

hobi69 shall not be liable for any failure or delay in performing its obligations under this Agreement if such failure or delay is caused by events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, strikes, government actions, pandemics, or internet infrastructure failures.

8. Account Termination and Suspension

8.1 Voluntary Closure

You may close your account at any time by contacting our customer support team. Upon closure, you may withdraw any remaining balance in your account, subject to the completion of wagering requirements and verification procedures.

8.2 Involuntary Closure

hobi69 reserves the right to suspend or permanently close your account, with or without notice, if we determine that you have violated any provision of this Agreement, engaged in fraudulent activity, or posed a risk to the integrity of our platform. In such cases, we may forfeit any remaining balance in your account.

8.3 Self-Exclusion

As part of our commitment to responsible gaming, we offer self-exclusion tools. If you feel that gambling is negatively affecting your life, you may request a temporary or permanent self-exclusion by contacting our support team or visiting our Responsible Gaming page. During the self-exclusion period, you will not be able to access your account or create a new account.

9. Governing Law and Dispute Resolution

9.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which hobi69 is licensed to operate. Any disputes arising from or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

9.2 Dispute Resolution Process

In the event of a dispute, you agree to first contact our customer support team to seek an amicable resolution. If the dispute cannot be resolved through direct negotiation, you may escalate the matter to our management team for review. We are committed to resolving all disputes fairly and transparently.

9.3 Arbitration

For disputes that cannot be resolved through our internal process, both parties agree to submit to binding arbitration in accordance with the arbitration rules of the jurisdiction in which hobi69 is licensed.

10. Amendments and Contact Information

10.1 Amendments to Terms

hobi69 reserves the right to amend, modify, or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated "Last Updated" date. It is your responsibility to review these Terms periodically. Continued use of our Services after changes are posted constitutes your acceptance of the revised Terms.

10.2 Communication

By agreeing to these Terms, you consent to receive communications from hobi69 via email, SMS, push notifications, and in-platform messages. These communications may include account updates, promotional offers, and important notices regarding your account or our Services.

10.3 Contact Information

If you have any questions, concerns, or complaints regarding these Terms or our Services, please contact our customer support team:

• Email: [email protected] (plain text, not a clickable link)
• Live Chat: Available 24/7 through our website
• WhatsApp & Telegram: Contact details provided on our website

10.4 Language

This Agreement is written in English. In the event of any conflict between the English version and any translation, the English version shall prevail.