Privacy Policy

1. Introduction

Welcome to the hobi69 Privacy Policy. This document explains how hobi69 ("we", "us", "our", "the Company") collects, uses, processes, stores, shares, and protects your personal information when you use our website, mobile applications, and gaming services (collectively, the "Services"). We are committed to protecting your privacy and handling your personal data with transparency, security, and respect for your rights.

By creating an account with hobi69, accessing our platform, or using any of our Services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy, which are incorporated herein by reference.

hobi69 operates as an internationally licensed online gaming platform serving Indonesian players. We process personal data in accordance with international data protection standards and maintain strict internal policies to ensure the confidentiality, integrity, and security of your information. Your trust is the foundation of our business, and we take our responsibility to protect your privacy seriously.

2. Information We Collect

To provide you with a secure, personalized, and compliant gaming experience, hobi69 collects several categories of personal information from and about you. The types of information we collect include:

2.1 Information You Provide Directly

• Account Registration Data: When you create an account, we collect your full legal name, date of birth, email address, phone number, residential address, preferred currency (Indonesian Rupiah / IDR), username, and password.
• KYC Verification Documents: To comply with international anti-money laundering (AML) and Know Your Customer (KYC) regulations, we collect copies of government-issued identification documents such as your Indonesian National Identity Card (KTP) or passport, proof of address documents (utility bills, bank statements), and selfie photographs for identity verification.
• Payment Information: We collect payment method details including bank account numbers, e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), cryptocurrency wallet addresses, and transaction records for deposits and withdrawals.
• Communication Data: When you contact our customer support team via live chat, email, WhatsApp, Telegram, or phone, we collect the content of your communications, support tickets, and any additional information you choose to provide.
• Survey and Feedback Data: If you participate in surveys, promotions, or provide feedback, we collect your responses and opinions.

2.2 Information Collected Automatically

• Device Information: We collect information about the device you use to access hobi69, including device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage Data: We automatically log your interactions with our Services, including pages visited, games played, bets placed, deposit and withdrawal transactions, login timestamps, session duration, and clickstream data.
• IP Address and Location Data: We collect your IP address and derive approximate geographic location information to verify your jurisdiction, detect fraudulent activity, and comply with regulatory requirements.
• Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior, preferences, and interactions with our Services. See Section 7 for detailed information about our cookie practices.

2.3 Information from Third Parties

• Payment Processors: We receive transaction confirmation data from third-party payment processors when you deposit or withdraw funds.
• Identity Verification Services: We may use third-party identity verification services to authenticate your KYC documents and detect fraudulent activity.
• Marketing Partners: If you arrive at hobi69 through an affiliate link or marketing campaign, we may receive information about the referring source.

3. How We Use Your Data

hobi69 uses the personal information we collect for the following purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your hobi69 account
• Verifying your identity and age (21+ requirement)
• Processing deposits, withdrawals, and financial transactions
• Providing access to casino games, live dealer tables, sports betting markets, lottery games including togel, and other gaming products
• Calculating and crediting bonuses, cashback, and loyalty rewards
• Maintaining your gaming history, transaction records, and account balance

3.2 Legal and Regulatory Compliance

• Complying with international gaming license requirements
• Fulfilling Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations
• Preventing fraud, money laundering, underage gambling, and other illegal activities
• Responding to legal requests, court orders, or regulatory inquiries
• Enforcing our Terms and Conditions and other policies

3.3 Customer Support and Communication

• Responding to your inquiries, support requests, and complaints
• Sending transactional emails and SMS notifications about your account activity
• Providing updates about platform maintenance, policy changes, and important notices
• Offering technical support and troubleshooting assistance

3.4 Marketing and Promotions (With Your Consent)

• Sending promotional offers, bonus notifications, and marketing communications
• Personalizing your gaming experience based on your preferences and activity
• Conducting market research and analyzing customer behavior
• Measuring the effectiveness of our marketing campaigns

3.5 Security and Fraud Prevention

• Detecting and preventing fraudulent transactions and account takeovers
• Monitoring for suspicious betting patterns and collusion
• Protecting the integrity of our games and platform
• Securing our systems against cyber attacks and unauthorized access

3.6 Platform Improvement and Analytics

• Analyzing user behavior to improve our Services
• Developing new features and optimizing existing functionality
• Conducting A/B testing and performance analysis
• Understanding demographic trends and player preferences

4. Data Sharing and Disclosure

hobi69 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data in the following circumstances:

4.1 Service Providers and Business Partners

We share data with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: To process deposits and withdrawals via bank transfers, e-wallets, and cryptocurrency
• Game Providers: Software developers such as Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming who power our games
• Identity Verification Services: To authenticate KYC documents and prevent fraud
• Cloud Hosting Providers: To store data securely on cloud infrastructure
• Customer Support Tools: To manage support tickets and live chat communications
• Analytics Platforms: To analyze user behavior and improve our Services

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Legal and Regulatory Requirements

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

• Compliance with court orders, subpoenas, or legal investigations
• Cooperation with law enforcement agencies investigating illegal activity
• Reporting to gaming regulators and licensing authorities
• Protecting the rights, property, or safety of hobi69, our users, or the public

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of the business transaction. We will notify you of any such change and provide you with choices regarding your data.

4.4 With Your Consent

We may share your information with third parties if you explicitly consent to such sharing, such as when you authorize us to share your winnings information for promotional purposes.

5. Data Security Measures

hobi69 employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

5.1 Technical Safeguards

• 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using the same technology used by major financial institutions.
• Secure Data Storage: Personal information is stored on encrypted servers located in secure data centers with 24/7 monitoring.
• Firewall Protection: Our systems are protected by advanced firewalls to prevent unauthorized access.
• Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address vulnerabilities.
• Two-Factor Authentication: We offer optional two-factor authentication (2FA) to add an extra layer of account security.

5.2 Administrative Safeguards

• Access to personal data is restricted to authorized employees on a need-to-know basis
• All employees undergo background checks and sign confidentiality agreements
• We maintain strict internal policies governing data handling and security
• Regular staff training on data protection and privacy best practices

5.3 Physical Safeguards

• Data centers are secured with biometric access controls, surveillance cameras, and security personnel
• Backup systems ensure data recovery in the event of system failure
• Disaster recovery plans are in place to protect data integrity

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

6. Your Privacy Rights

As a hobi69 user, you have the following rights regarding your personal data:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format.

6.2 Right to Rectification

You have the right to correct any inaccurate or incomplete personal information. You can update most information directly through your account settings, or contact our support team for assistance.

6.3 Right to Erasure

You have the right to request deletion of your personal data, subject to certain legal and regulatory retention requirements. Note that we must retain certain records for compliance purposes even after account closure.

6.4 Right to Object

You have the right to object to certain data processing activities, including marketing communications. You can opt out of promotional emails by clicking the unsubscribe link in any marketing message.

6.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and transfer it to another service provider where technically feasible.

6.6 Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing prior to the withdrawal.

To exercise any of these rights, please contact our support team at [email protected] (plain text, not clickable). We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

hobi69 uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device when you visit our website.

7.1 Types of Cookies We Use

• Essential Cookies: Required for basic site functionality, such as maintaining your logged-in session and processing transactions. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous data about how you use our site, helping us identify and fix technical issues.
• Functional Cookies: Remember your preferences and personalize your experience, such as language settings and game favorites.
• Marketing Cookies: Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness.

7.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect site functionality. Disabling essential cookies may prevent you from using certain features of hobi69.

8. Data Retention

hobi69 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Specific retention periods include:

• Account Data: Retained for the duration of your active account plus 7 years after closure for regulatory compliance
• Transaction Records: Retained for 7 years to comply with financial regulations and tax requirements
• KYC Documents: Retained for 7 years after account closure as required by AML regulations
• Communication Records: Retained for 3 years for customer support and dispute resolution purposes
• Marketing Data: Deleted immediately upon opt-out or account closure

9. Children's Privacy

hobi69 Services are strictly intended for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and close the associated account. Parents or guardians who believe their child has provided personal information to hobi69 should contact us immediately.

10. Changes to This Privacy Policy

hobi69 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting a notice on our website homepage
• Sending an email to your registered email address
• Displaying a notification when you log into your account

The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this Privacy Policy periodically. Your continued use of hobi69 Services after changes are posted constitutes your acceptance of the revised policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team:

• Email: [email protected] (plain text)
• Live Chat: Available 24/7 through our website
• WhatsApp & Telegram: Contact details provided on our website

We are committed to resolving privacy concerns promptly and transparently. Our support team will respond to all inquiries within 48 hours.